Making an appointment

Triage Process: All requests go into a central inbox that integrates with our clinical system, giving our team full visibility of patient demand for the day. Our team, with the support of our on-call GP, triage’s requests based on clinical need. We may send you a short questionnaire specific to your issue if we require more information. We aim to respond to clinical enquiries within 2 working days and administrative queries within 5 working days.

Resolving Requests: We may contact you to book an appointment with the most appropriate clinician and offer you a choice between face to face and telephone appointments. We understand our patients require appointments that fit around work or other commitments, some have routine matters to discuss and others have urgent problems needing prompt attention. We do our very best to meet these needs.

If we feel that an alternative professional or service can help, we will signpost you to these services. They are specialists in their own right and are usually better than us at managing ailments within their areas of practice. They include First Contact Physiotherapists, Opticians, Drug and Alcohol Teams and Mental Health Services, and the Pharmacy First pathway.

Click here to watch a short video on how to submit a medical request 

Click here to view step by step how to submit a request in the NHS App 

Will I get an appointment quicker if I speak to Reception instead? No. All requests, whether submitted online, by phone, or in person, go into the same central inbox and are reviewed by our team. We triage all requests based on clinical need to prioritise our most unwell patients.

What if I don’t have internet access or struggle to complete forms? You can contact our reception team by phone or in person. However, if you can complete the online form, we recommend doing so.

What if I have more than one medical issue that I need help with? Please submit one medical issue per Accurx Patient Triage form. This allows you to provide enough detail for each problem, helping our team address your request appropriately.

What is a Self-Book message? Our team may send you a text message inviting you to book your own appointment online.

If you or someone you care for is registered as housebound, if you need medical help, you may be visited by the Home Visiting service. This could be from a GP or an Advanced Nurse Practitioner and may not be from your registered practice. Your visits could be between the hours of 8am – 6.30pm. https://ambervalleyhealth.com/staff.html#roles

Appointment Reminder

If you would like to receive a text reminder for your appointment, please ensure that we have your current mobile telephone number*.

* By providing us with your mobile number we assume you have given informed consent for us to contact you by text. We will only use this facility in the context of your healthcare at Jessop Medical Practice.  If you do not wish to receive text alerts, please advise a receptionist who will amend your records accordingly.

Telephone appointments

The clinician will contact you as close to the appointment time as possible. Our clinician will attempt to contact you twice, and if unsuccessful you will be required to rebook. 

Late arrivals

Patients arriving late for appointments make it difficult for the clinicians to run to time, keeping other patients waiting. Unless your need is medically urgent, if you are more than 10 minutes late, you may be asked to rebook for another day.

If you cannot attend an appointment, please let us know as soon as possible – this may enable someone else to be seen.

Whilst we make every effort to ensure that surgeries run on time there will be times when an emergency arises or a patient needs longer than the 10 minutes allotted to them. This may result in you waiting beyond your appointment time. We ask for your patience and understanding if this happens.

DNA (Did not attend) Appointment

Please contact the surgery in good time if you find you no longer need your appointment or can’t make it so we can offer the appointment to someone else.

If you miss a face to face appointment, please rebook. We have a dedicated voicemail for cancellations. 

You can contact the surgery on 01773 602707 and select option 2.