Jessop Medical Practice

Greenhill Lane, Leabrooks, Alfreton, DE55 1LU

Telephone: 01773 602707

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Church Farm Primary Care Centre, Steeple Drive, Ripley, DE5 3TH | Telephone: 01773 602707

New Cloud Based Telephone System

 

Image result for Person with telephone Headset and computer cartoon

We are pleased to announce that we will soon be introducing a new digital cloud-based telephone system to improve patient experience.  

We have listened to your feedback and understand that queuing on our phones or at reception can be frustrating and inconvenient.  

During high call volumes our new phone system will keep track of your position in the queue giving you the option to receive a call back once your call reaches the front. Please make sure you keep your phone to hand with good phone signal. The system will automatically attempt to call back twice, if you miss these calls you will be expected to re contact the surgery. 

Jessop Medical Practice is committed to providing quality and safe care to our patients. Your feedback is invaluable to us, so please don’t hesitate to let us know how we can further improve our services. 

  • The new telephone system also offers  
  • Enhanced call reporting statistics 
  • Call recording to assist training and resolution. 
  • Clinical integration 
  • Pre-designed continuity and disaster recovery plans. 
  • Same system NHS 111 use 
  • Advanced preparation for 2025 switch-off of copper-based phone lines

 

We are Introducing our new telephone system in line with the Primary Care Recovery Plan. 

NHS England » Delivery plan for recovering access to primary care: update and actions for 2024/25 

 

 

 

Leabrooks / Ripley Surgery

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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