Contacting us online

For urgent matters or home visit requests, please contact the practice by phone.

In life-threatening emergencies, such as suspected stroke or heart attack, call 999.

If your concern requires prompt attention but is not an emergency, please telephone the practice, as online submissions may not be reviewed until later in the day.

Before submitting an online request, please take a moment to check whether your concern can be managed safely at home. Many common illnesses such as coughs, colds, sore throats, tummy upsets (D&V), and minor aches or injuries often get better on their own with rest, fluids, and simple remedies.The NHS website offers excellent, up-to-date advice on how to care for yourself or a family member, including when to seek further help if things don’t improve.

We’ve also compiled a list of services you can access independently, without needing to contact us.

💊 Pharmacy

Pharmacists can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and aches and pains. They can also give advice about medicines. This includes how to use your medicine, worries about side effects or any other questions you have.

You can also access the contraceptive pill for free without needing a prescription or GP appointment.

🔍 Find a pharmacy near you

💊 Prescriptions

Order via the NHS App

Or call the Medicines Order Line:
📞 01246 588 860
🕗 Open Monday–Friday, 8am–4pm (excluding bank holidays)

Or complete the Medicines Order Line online form

🧠 Mental Health Support

Talking Therapies – Free NHS support for anxiety, depression, and more.

🚭 Lifestyle Support Services

Drug & Alcohol Use – Derbyshire Recovery Partnership
📞 01246 206514
📧 info@derbyshirerecoverypartnership.co.uk

For support with Stopping Smoking

For support with Losing Weight

❤️ Sexual Health Services

Access to free, discreet and confidential sexual health services direct to your home.

Order Free home STI tests

Get free condoms

Explore contraception options

Emergency Contraception

📍 Local Clinics:

Alfreton Primary Care Centre
Church Street, Alfreton, DE55 7AH
📞 0800 328 3383

Ilkeston Hospital
Heanor Road, Ilkeston, DE7 8LN
📞 0800 328 3383

🔍Service Finder

For non-urgent medical or administrative help, you can contact us using our online consultation tool.

This service allows you to tell us about your symptoms, ask questions, or request advice without needing to phone or attend the surgery.

Your request will be reviewed by our triage team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed. This may include advice, signposting to other services, or booking an appointment. All appointments are offered based on clinical need and urgency and are subject to appointment availability.

Response times can differ depending on the nature of your enquiry and overall demand.

Please note: this service is not monitored continuously, and response times may vary.

You can still contact us by phone or by visiting our reception desk.