Appointments & Services

Making an Appointment

Some people like to fit GP appointments in with their work or other commitments, some have routine matters to discuss and others have urgent problems needing prompt attention.

We do our very best to meet these needs.

If we feel that an alternative professional or service can help, we will signpost you to these services. They are specialists in their own right and are usually better than us at managing ailments within their areas of practice. They include First Contact Physiotherapists, Opticians, Drug and Alcohol Teams and Mental Health Services. 

The receptionist may ask you a few questions to help you find the most appropriate Health Care Professional.

Appointment Reminders

If you would like to receive a text reminder for your appointment, please ensure that we have your current mobile telephone number*.

* By providing us with your mobile number we assume you have given informed consent for us to contact you by text. We will only use this facility in the context of your healthcare at Jessop Medical Practice.  If you do not wish to receive text alerts, please advise a receptionist who will amend your records accordingly.

Late arrivals

Patients arriving late for appointments make it difficult for the clinicians to run to time, keeping other patients waiting. Unless your need is medically urgent or if you are more than 10 minutes late, you may be asked to rebook for another day.

If you cannot attend an appointment please let us know as soon as possible – this may enable someone else to be seen.

Whilst we make every effort to ensure that surgeries run on time there will be times when an emergency arises or a patient needs longer than the 10 minutes allotted to them. This may result in you waiting beyond your appointment time. We ask for your patience and understanding if this happens.

DNA (Did not attend) Appointment

Please contact the surgery in good time if you find you no longer need your appointment or can’t make it so we can offer the appointment to someone else. We now have an answerphone facility for cancellations.