Jessop Medical Practice

Jessop Medical Practice

Greenhill Lane, Leabrooks, Alfreton, DE55 1LU | Current time is 16:39 - Sorry, we're closed

Steeple Drive, Ripley, DE5 3TH | Current time is 16:39 - Sorry, we're closed

NHS

Appointments

Access the online appointment system (CURRENTLY SUSPENDED)

New Way of Accessing Our Services

To enable us to manage the care of our 17,000 patients safely, we need your help. From Wednesday 10/06/2020 we will be using online consultations (known as eConsult) as the main way of accessing our services. We experience a high volume of phone calls on a daily basis and we appreciate that this can make it difficult for many of you to get through. eConsult will help to improve accessibility to the practice as well as bringing many other benefits.

eConsult enables you to contact a GP or other health professional over the internet via computer, tablet, or from a smartphone. It is accessed via our website or via the NHS App (https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/) on your smartphone.

This service is available 24/7 so you can submit your request at a day or time that suits you rather than waiting for our phone lines to open.

eConsult improves our efficiency by asking you questions that we would ask about your condition so that we have as much information as possible in advance. It has safety mechanisms built in so that if your answers suggest a more serious or life threatening problem you will be advised on how to seek urgent help. It may also direct you to services outside the practice like pharmacy, physiotherapy or talking therapies and also make “self-help” suggestions. You will even have the option to add up to 4 photos on most templates.

At the practice, the eConsult will be reviewed by a clinician and we will then provide you with advice, arrange a telephone or video consultation or arrange a face to face appointment, as we feel clinically necessary. We will respond to you the same day for eConsults submitted by 3pm, and as soon as we can, but by the end of the next working day at the very latest for those submitted after 3pm. eConsult can also be used for follow up of a pre-existing problem and we will try our best to ensure the same clinician deals with an ongoing issue. All administrative queries, like requests for a sick note or letter, should be submitted via eConsult too.

 

 

Making an Appointment

Some people like to fit GP appointments in with their work or other commitments; others prefer to ring for same day appointments. Some have routine matters to discuss; others have urgent problems needing prompt attention.

We do our very best to meet these needs.

The receptionist may ask you a few questions to help you find the most appropriate Health Care Professional.

Click here to use eConsult.

 

 

Text Appointment Reminders

If you would like to receive a text reminder for your appointment, please ensure that we have your current mobile telephone number*.

* By providing us with your mobile number we assume you have given informed consent for us to contact you by text. We will only use this facility in the context of your healthcare at Jessop Medical Practice.  If you do not wish to receive text alerts, please advise a receptionist who will amend your records accordingly.

Late arrivals

Patients arriving late for appointments make it difficult for the clinicians to run to time, keeping other patients waiting. Unless your need is medically urgent or if you are more than 10 minutes late, you may be asked to rebook for another day.

If you cannot attend an appointment please let us know as soon as possible – this may enable someone else to be seen.

Whilst we make every effort to ensure that surgeries run on time there will be times when an emergency arises or a patient needs longer than the 10 minutes allotted to them. This may result in you waiting beyond your appointment time. We ask for your patience and understanding if this happens.

DNA (Did not attend) Appointment

Please contact the surgery in good time if you find you no longer need your appointment or can’t make it so we can offer the appointment to someone else. We now have an answerphone facility for cancellations.