Appointments

Making an Appointment

Our patients have the choice between face to face or telephone appointments. We understand our patients require appointments that fit around work or other commitments, some have routine matters to discuss and others have urgent problems needing prompt attention. We do our very best to meet these needs.

If you miss a face to face appointment, please rebook. 

Our clinician will attempt to contact you twice, and if unsuccessful you will be required to rebook. The clinician will contact you as close to the appointment time as possible.

Our Reception Team will request as much information as possible in relation to your query. They do not make clinical decisions with this information but pass it on to our clinical team. The more information we have about the problem the better we will be able ensure you get the care you need. Our Reception Team have been trained and asked to do this by our GP Partners so an assessment on your requirements can be made.

If we feel that an alternative professional or service can help, we will signpost you to these services. They are specialists in their own right and are usually better than us at managing ailments within their areas of practice. They include First Contact Physiotherapists, Opticians, Drug and Alcohol Teams and Mental Health Services. 

For those that require a Home Visit, please contact us by 10:30 am at the latest otherwise we may not be able to see you on the same day. 

eConsult – Online Consultation 

Our eConsult service will now be open from 7.30am and will turn off when we reach a pre-determined number of submissions. This is because we would like those who have no online access to still be able to get an appointment. The Practice is still available via normal means after this time. 

We will review your information and if you need an appointment, we will get this booked in on the day or at some point in the near future. We will let you know about the details. If you cannot make the appointment, please let us know. All requests will be responded to by the end of the next working day via phone, email or text

Appointment Reminders

If you would like to receive a text reminder for your appointment, please ensure that we have your current mobile telephone number*.

* By providing us with your mobile number we assume you have given informed consent for us to contact you by text. We will only use this facility in the context of your healthcare at Jessop Medical Practice.  If you do not wish to receive text alerts, please advise a receptionist who will amend your records accordingly.

Late arrivals

Patients arriving late for appointments make it difficult for the clinicians to run to time, keeping other patients waiting. Unless your need is medically urgent, if you are more than 10 minutes late, you may be asked to rebook for another day.

If you cannot attend an appointment please let us know as soon as possible – this may enable someone else to be seen.

Whilst we make every effort to ensure that surgeries run on time there will be times when an emergency arises or a patient needs longer than the 10 minutes allotted to them. This may result in you waiting beyond your appointment time. We ask for your patience and understanding if this happens.

DNA (Did not attend) Appointment

Please contact the surgery in good time if you find you no longer need your appointment or can’t make it so we can offer the appointment to someone else. We have a dedicated voicemail for cancellations. You can contact the surgery on 01773 602707 and select option 2 .